Terms of Service
Last updated: May 4, 2026
- 1. Parties
- 2. Purpose
- 3. Definitions
- 4. Contracting
- 5. KYC Verification
- 6. XNET CORE Services
- 7. Client Obligations
- 8. Price, Invoicing and Payment
- 9. Duration and Renewal
- 10. Availability and SLA
- 11. Suspension and Termination
- 12. Acceptable Use Policy
- 13. WHOIS, RIPE and Abuse
- 14. Confidentiality
- 15. Data Protection
- 16. Force Majeure
- 17. Limitation of Liability
- 18. Assignment and Subcontracting
- 19. Amendments
- 20. Applicable Law and Jurisdiction
1. Parties
On the one hand, XNET CORE SL, with CIF B75621797, registered address at Calle Progreso 177, 32350 A Rúa, Ourense (Spain), registered in the Commercial Registry of Ourense, acting as a Local Internet Registry of RIPE (es.xnetcore, ORG-XCS5-RIPE) (hereinafter, "XNET CORE" or the "Provider").
On the other hand, the legal entity that contracts the service described in these Terms through the panel https://panel.ip4.market (hereinafter, the "Client").
2. Object
This contract governs the temporary assignment of use of IPv4 address blocks (hereinafter, the "Subnets") owned by XNET CORE, as well as the associated complementary services (LOA, RPKI/ROA configuration, abuse handling and support). The service is exclusively directed at business clients (B2B); it is not contracted with consumers within the meaning of Real Decreto Legislativo 1/2007.
3. Definitions
- LOA (Letter of Authorization): document by which XNET CORE authorizes the Client to announce the Subnets in BGP through its network or through the network of a designated transit provider.
- RPKI/ROA: Resource Public Key Infrastructure and Route Origin Authorization. Cryptographic mechanism to validate the origin of BGP announcements.
- BGP: Border Gateway Protocol, routing mechanism between autonomous systems.
- ASN: Autonomous System Number of the Client or of the designated transit provider.
- Billing Period: calendar month during which the monthly fee accrues.
4. Contracting
Contracting is carried out electronically through the Client's panel. The Client will select the Subnets to contract, accept these Terms and the Acceptable Use Policy, and proceed with payment. Contracting is binding once payment is confirmed and KYC verification is approved.
5. KYC Verification
In accordance with Law 10/2010 on the prevention of money laundering and terrorist financing, XNET CORE shall collect and verify the following information from the Client: company name, CIF/VAT, tax domicile, identity of the legal representative and, where applicable, identification of the ultimate beneficial owner. The service may be suspended during the verification process. XNET CORE reserves the right to reject the engagement if the verification is not satisfactory.
6. Services of XNET CORE
- Assignment of use of the contracted Subnets during the term of the contract.
- Issuance and delivery of the corresponding LOA, normally within less than 24 business hours after payment confirmation and KYC.
- Configuration of the ROA in RPKI with the ASN designated by the Client.
- Maintenance of the WHOIS record assigned to XNET CORE as holder and to the Client as sub-assignee, in accordance with applicable RIPE policies.
- Management of abuse notifications received through the abuse@ contact and forwarding to the Client when applicable.
- Technical support by email and panel during CET business hours from 9:00 to 18:00, Monday to Friday, excluding Spanish national holidays.
7. Client Obligations
- Keep the panel information updated (tax data, technical and abuse contacts).
- Announce the Subnets only from the declared ASN and configure the corresponding ROA.
- Comply with the Acceptable Use Policy and applicable legislation.
- Maintain an operational abuse mailbox and respond to notifications within reasonable timeframes (no more than 72 hours).
- Pay the corresponding fees promptly.
- Not transfer, sublease, or assign the Subnets to third parties without express written authorization.
8. Price, invoicing and payment
The applicable price is the one indicated in the panel at the time of contracting. The fee is billed monthly in advance at the start of each Billing Period. The usual payment gateway is Stripe (Stripe Payments Europe Ltd). Prices are expressed in euros, VAT not included unless expressly stated otherwise; Spanish VAT will apply or, in intra-Community transactions, the reverse charge mechanism when the Client holds a valid VAT number in VIES.
Non-payment of an invoice will result in automatic suspension of the service after seven (7) calendar days from the due date. Termination of the contract for non-payment will occur after thirty (30) days without regularization. In the event of non-payment, XNET CORE may withdraw the LOA and revoke the ROA.
9. Duration and renewal
The contract has a monthly duration and is tacitly renewed at the beginning of each Billing Period unless previously canceled by the Client from the panel, with a minimum notice of one (1) day prior to the renewal date. There are no minimum commitment periods.
10. Availability and SLA
XNET CORE guarantees 99.9% monthly availability of the RPKI/ROA infrastructure and the client panel. The availability of the Client's BGP network and its transits is not part of the SLA. The calculation is made per calendar month, excluding maintenance windows scheduled 72 hours in advance.
In the event of a breach of the SLA, the Client shall be entitled to a credit on its next invoice of 10% of the monthly fee of the affected Subnet for each full hour of unavailability attributable to XNET CORE, with a maximum of 50% of the fee. The claim must be filed within thirty (30) days following the incident.
11. Suspension and Termination
XNET CORE may suspend or terminate the contract, without prejudice to any legal actions that may be applicable, in the following cases:
- Non-payment of any amount due within the time limits set forth in clause 8.
- Breach of the Acceptable Use Policy or applicable legislation.
- Falsity or material omission in the KYC information.
- Repeated and unaddressed notifications of abuse, spam or unlawful activity.
- Final decision of a competent authority ordering the cessation of the service.
The Client may terminate the contract at any time from the panel. Termination shall take effect at the end of the then-current Billing Period, with no right to a refund of fees already accrued except as provided in clause 10.
12. Acceptable Use Policy
The use of the Subnets is subject to the Acceptable Use Policy, which is an integral part of this contract.
13. WHOIS, RIPE and Abuse
XNET CORE shall appear as the registered holder (assignee) and the Client as the sub-assignee (sub-allocation or assigned-pi sub-block in accordance with current RIPE policy). The Client accepts that their identifying data may be published in the public RIPE database in compliance with mandatory transparency policies.
The abuse contact for third parties shall be abuse@ip4.market. Internally, notifications are directed to the Client for handling. The Client shall designate and keep updated an operational abuse point of contact.
14. Confidentiality
The parties undertake to treat as confidential all non-public information exchanged within the framework of the contract, with the exception of information that must be published in RIPE or other public databases. This obligation shall remain in effect for two (2) years after the termination of the contract.
15. Data Protection
The processing of personal data is governed by the Privacy Policy. The parties may subscribe, at the Client's request, a data processing agreement in accordance with Art. 28 GDPR when the data flow so requires.
16. Force Majeure
Neither party shall be liable for breaches arising from causes of force majeure or acts of God (natural disasters, armed conflicts, decisions by authorities, massive internet failures, large-scale DDoS attacks exceeding mitigation capacity). The affected party shall notify the other of the event within seven (7) days thereafter.
17. Limitation of Liability
The aggregate liability of XNET CORE for any claim arising out of the contract, whether in contract or tort, shall be limited to the amount actually paid by the Client during the twelve (12) months preceding the event giving rise to the claim. In no event shall XNET CORE be liable for indirect damages, loss of profits, loss of data, loss of reputation, or loss of business opportunities.
The foregoing limitations shall not apply in cases of willful misconduct or gross negligence by XNET CORE, nor in those cases where applicable mandatory law does not permit their exclusion.
18. Assignment and Subcontracting
The Client may not assign, in whole or in part, the rights arising from the contract without the express and written consent of XNET CORE. XNET CORE may subcontract ancillary technical services by prior notice to the Client.
19. Amendments
XNET CORE may amend these Terms of Service to adapt to legal, regulatory, technical or market changes. Material amendments will be notified to the Client by email and by notice in the panel at least thirty (30) days in advance. The Client who does not accept the amendments may terminate the contract without penalty before it takes effect.
20. Applicable law and jurisdiction
This contract is governed by Spanish law. For the resolution of any dispute, the parties expressly submit to the courts and tribunals of Ourense, waiving any other jurisdiction. Since this is a B2B relationship, the consumer and user regime does not apply.